I saw a few negative comments on here, so I just wanted to put in my comments. I have owned Cats and dogs for the last 20+ years. I have dealt with good and bad vets both. I found the veterinarian here one of the great vets. He was pleasant, knowledgeable, loved the dog, the dog responded positively to the vet. He didnt put us through any unnecessary charges or unnecessary stress on our dog. He done just what he needed to do and nothing more. He was there for the health and safety of our dog which was obvious, not there to just make money. It was obvious he loves the animals and his job. We will certainly go back and certainly recommend to anyone looking for a vet. I congratulate you guys on great customer service. The front staff were just lovely to deal with, and also very knowledgeable. Easy to tell they have lots of experience. I actually lost a beloved dog a couple years ago, because of a vet on the west coast trying to take a short cut on a weekend so they could put surgery off til regular working hours. Believe me when I say, now I am extremely particular over who our vets are. I also listen to what my pooch thinks
Staff are 'too busy' to address your concerns. 100$ for a 5 mins assessment for my dog's skin condition. No idea what it is or might be but 'trying out antibiotics'. Booked here by mistake. His follow up appointment which i took on myself to book is with Sunrise Vet instead. Terrible costumer service.
Disorganized. Given the wrong quantities of medication, incomplete information about drugs, incorrect and scattered appointment times and no explanation for any of this. Certain staff are excellent and others are curt, surly and unhelpful. Hit and miss.
The first time I went there everything went well. I had to wait longer for my appointment because they had a emergency. But, they apologize and give me a bag of treats for my cat. Last time, the service was not pleasant. The reception was not really friendly. No smiles and no particular attention for their costumers. I finish my appointment and went to see the woman to pay my bill. She answer me and answer her phone imediatly after. She stay on her phone for 10 minutes and the other receptionist completely ignore me. I had to wait over 15 minutes to pay a vet bill. I received the service I need it for my animals, but I will need go there anymore. I'm really unplease be the costumer service.
Ive been going here for a year with my cat, they have done her spaying as well as a hernia surgery! They have been so good to deal with, and prices are the best in town.
Torbay Road Animal Hospital is a Canadian Veterinary Care based in St. John's, Newfoundland and Labrador. Torbay Road Animal Hospital is located at 286 Torbay Rd, St. John's, NL A1A 4L6, Canada.
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